Money Back Guarantee Policy

Overview

At CRYONETHIX, we strive to ensure complete satisfaction with every purchase. Our Money Back Guarantee demonstrates our commitment to providing you with high-quality products and exceptional customer service.

Eligibility

• Products must be returned within 30 days of receipt.
• Items must be in their original condition and packaging.
• Proof of purchase is required for all returns.

Non-Returnable Items

The following items cannot be returned for a refund:

• Gift cards
• Downloaded software products
• Perishable goods

Refund Process

1. Contact our customer service team at [email protected] to initiate a return.
2. Ship the product back to us using a trackable shipping method.
3. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

Refund Approval

If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-7 business days.

Late or Missing Refunds

If you haven’t received a refund yet, please:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank for further information.
• If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected].

Shipping

Shipping costs for returning your item are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.